Refund & Cancellation Policy
Effective date: October 11, 2026
Summary
- Discovery calls are free, with no obligation.
- Projects start with a deposit, and the rest is billed at agreed milestones.
- You only pay for work that has been completed.
- Care plans are month to month, and you can cancel any time.
Project deposits
To schedule a project, we ask for a deposit of 50% of the quoted price. The remaining balance is billed at the milestones in your proposal.
If you cancel a project
- Before work starts: we refund your deposit in full.
- After work starts: we charge for work completed up to the date you cancel, based on the milestones or rates in your proposal, and refund any unused part of what you've paid.
- Completed milestones that you have approved are not refundable.
When you cancel, you receive the work completed so far once it has been paid for.
If we cancel
If we can't complete your project for any reason, we refund any amount you've paid for work that has not been delivered.
Revisions and satisfaction
Each project milestone includes two rounds of revisions unless your proposal says otherwise. If something we deliver doesn't match the agreed scope, tell us within 14 days of delivery and we'll fix it at no extra cost.
Care plans
Care plans are billed monthly in advance. You can cancel at any time by email, and cancellation takes effect at the end of the current billing month. We don't give partial refunds for the current month.
Third-party costs
Costs we pay to other companies on your behalf, such as domain names, hosting, software licenses and AI usage fees, are usually non-refundable once purchased. These follow the refund policy of the company that provides them.
How to request a refund or cancel
Email chris@ctrdigi.com with your name and project details. We'll confirm within 5 business days, and approved refunds are sent to your original payment method within 10 business days.
Questions
If you're unhappy with anything, please talk to us first. We'll do our best to sort it out.